- #Zotac spectra download rtx 2080 ti install
- #Zotac spectra download rtx 2080 ti update
- #Zotac spectra download rtx 2080 ti software
So the 7th post down that particular exec file fixed the light issue I had today and reactivated the spectra tab in firestorm. If not then we are here to help with the RMA process. Thank you for your thorough answers, I will pass this info along to others having the same problem as me.ġ1:54 Rafael M: You are welcome, and definitely if you have the option to get a replacement through the return policy form the vendor, that's a great option.
#Zotac spectra download rtx 2080 ti install
Now in terms of coordinating a successful replacement when should I be putting in my RMA request? Is there a date for when this preventative measure will be released and I can safely install a replacement card?ġ1:45 Rafael M: The new FIrestorm should be coming up in the next days, we do not have an exact date, but I will suggest to start the RMA since our turn around process is about 2 weeks, therefore when you receive the replacement is likely for the new version to be already releasedġ1:47 Customer: Are there any options for advance replacement? My system up-time is critical for my work and I do not have a suitable card I can use while waiting for replacementġ1:50 Rafael M: Unfortuantely we do not have advanced replacement program available, to claim warranty for your card the standard RMA process must be followed which requires for you to send the card first.ġ1:52 Customer: I understand, I will contact my vendor and see what options they have for replacement through them.
#Zotac spectra download rtx 2080 ti update
Will this firestorm update cause the Spectra lighting on my card to turn on or are you implying that I will need to obtain a replacement card AFTER this new version of firestorm is released since the fix is only a preventative measure rather than a solution to existing spectra issuesġ1:41 Rafael M: Correct, by the information provided about the new feature on the firestorm, this will be a preventive measure, The new version was available a few days ago, but removed immediatly for a bug found on the firestorm, however our engineers are working to fix that and upload it again on our website, but according to their statement this will prevent spectra to fail but will NOT fix a dead spectra, I am sorry for the inconvenience.ġ1:44 Customer: I understand.
#Zotac spectra download rtx 2080 ti software
Ticket Details Ticket ID: KJS-913-62292 Department: Technical Support Type: Issue Status: Awaiting Customer Priority: Lowġ1:30 Customer: another representative said that there is a fix tool in the works that will solve this issue with the 2080 ti amp extreme, is this still the case and is there an ETA for its completion?ġ1:32 Rafael M: I apologize for the misinformation provided to you by our Agent Paulo, he may be referring to a update in firestorm in the process to prevent this issue, but there is no software being created to fix a non working spectraġ1:33 Rafael M: the updated firestorm will prevent for spectra to shutdown like yours did.ġ1:34 Rafael M: However once the unit have spectra off no fix tool via software can fix it, this is the information that has been provided to us by the support engineersġ1:37 Customer: So there is a new version of firestorm coming that will prevent Spectra shutdown. As soon as confirmed we will send you a link. At the moment we're on the middle of confirming a fix tool for it. I apologize for the inconvenience that this might have caused you. Here are my chat logs with the Zotac Representative :ġ1:29 Customer: Before we go any further I want to reference a ticket put in by another person. You will need to RMA the card and install it AFTER the new fixed version of firestorm is released. Unfortunately, any card that has had the Spectra failure can not be fixed through software. However, there is an update to Firestorm coming in "a few days" that will act as a preventative measure. I decided to seek my own answers regarding the "fix tool" that was supposed to be coming. I have been closely following the thread made by /u/ohmyTalal regarding LED failure on the Amp Extreme cards. I will be following the guide linked below to connect the RGB to a separate controller. UPDATE EDIT : Zotac is unable to fix this issue without RMA.